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We are sorry, but we do not currently ship to the islands or to Ceuta or Melilla due to customs issues or high shipping costs.

Our delivery service covers mainland Spain and Portugal.

At Telecajas, shipping is free to all of mainland Spain and Portugal for orders over €30 (VAT included). All our shipments are urgent at no additional cost.

In the vast majority of cases, your order will arrive within 24-48 hours. If there is a one-off delay due to reasons beyond Telecajas' control, we will do everything possible to resolve it quickly with you. Please note that extraordinary delays do not give rise to any right to compensation.

Yes, on certain dates with high package saturation, transport agencies may experience some delays in deliveries, which are beyond the control of Telecajas. Even so, we will do our best to ensure that you receive your order as soon as possible.

You have 14 calendar days from receipt of the order to request a return. Returned products must be in perfect condition. You can consult all the details in our Returns Policy on the website.

Once your order leaves our warehouse, you will receive an email with a link and a tracking number so that you can see the delivery status at any time through the shipping agency's website.

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It is rare, but if your order arrives damaged, you can contact our customer service immediately. We will ask for photos of the damage and arrange for the damaged products to be reshipped at no cost to you.

At TelecCjas we accept payment by credit/debit card (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, Revolut, PayPal, Bizum and bank transfer. All payments are processed securely in an encrypted environment.

Yes, at Telecajas security is a priority. Our website has an SSL certificate to encrypt all sensitive data. In addition, we comply with the PCI DSS security standard for processing card payments.

You can contact our customer service from Monday to Friday from 9am to 6pm by phone +34 665532358, email (info@telecajas.com) or live chat on our website. We will be happy to help you.

Yes, at Telecajas we have special discounts for companies and for large volume orders. You can contact our sales department at info@telecajas.com to obtain a personalized quote.

At Telecajas we work with both individuals and companies. We have packaging solutions adapted to the needs of all types of clients. For companies we offer personalized commercial attention as well as discounts for quantities.

The minimum amount for an order to be accepted by Telecajas is €30 (VAT included). Below this amount, the management and shipping costs would be too high and we cannot serve you.