FREQUENTLY ASKED QUESTIONS AND DOUBTS
Q: How long does it take for a Telecajas order to arrive?
A: Orders placed before 6pm are delivered within 24/48 working hours in mainland Spain. 90% of our deliveries in major cities are made within 24 hours. Please note that Friday orders are delivered on Monday/Tuesday, and weekend orders on Tuesday/Wednesday. On public holidays and long weekends there may be an additional day's delay.
Q: Do you ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla?
A: No, we do not currently ship to the islands or to Ceuta or Melilla due to customs issues or high shipping costs. Our delivery service covers mainland Spain and Portugal.
Q: What is the shipping cost?
A: At Telecajas, shipping is free to all of mainland Spain and Portugal for orders over €30 (VAT included). All our shipments are urgent at no additional cost.
Q: Can there be delays during high volume shipping periods such as Black Friday or Christmas?
A: Yes, on certain dates with high package saturation, the transport agencies may experience some delays in deliveries, which are beyond the control of Telecajas. Even so, we will do our best to ensure that you receive your order as soon as possible.
Q: What happens if my order is delayed?
A: In the vast majority of cases, your order will arrive within 24-48 hours. If there is a one-off delay due to reasons beyond Telecajas' control, we will do everything possible to resolve it quickly with you. Please note that extraordinary delays do not give rise to any right to compensation.
Q: What is your return policy?
A: You have 14 calendar days from receipt of the order to request a return. Returned products must be in perfect condition. You can consult all the details in our Returns Policy on the website.
Q: How can I track my order?
A: Once your order leaves our warehouse, you will receive an email with a link and a tracking number so that you can see the delivery status at any time through the shipping agency's website.
Q: What happens if my order arrives damaged?
A: It is rare, but if your order arrives damaged, you can contact our customer service immediately. We will ask for photos of the damage and arrange for the damaged products to be reshipped at no cost to you.
Q: What payment methods are accepted?
A: At TelecCjas we accept payment by credit/debit card (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, Revolut, PayPal and bank transfer. All payments are processed securely in an encrypted environment.
Q: Is it safe to purchase from your website?
A: Yes, at Telecajas security is a priority. Our website has an SSL certificate to encrypt all sensitive data. In addition, we comply with the PCI DSS security standard for processing card payments.
Q: How can I contact your customer service?
A: You can contact our customer service from Monday to Friday from 9am to 6pm by phone +34 665532358, email (info@telecajas.com) or live chat on our website. We will be happy to help you.
Q: Do you offer discounts for businesses or large volume orders?
A: Yes, at Telecajas we have special discounts for companies and for large volume orders. You can contact our sales department at info@telecajas.com to obtain a personalized quote.
Q: What is the deadline to file a claim if there is a problem with my order?
A: If your order arrives incomplete or damaged due to transport, you have 24 hours from receipt to contact us and make a claim. After this period, we will not be able to deal with the incident as we cannot file a claim with the transport agency.
Q: Do you work only with individuals or also with companies?
A: At Telecajas we work with both individuals and companies. We have packaging solutions adapted to the needs of all types of clients. For companies we offer personalized commercial attention as well as discounts for quantities.
Q: What is the minimum amount to place an order?
A: The minimum amount for an order to be accepted by Telecajas is €30 (VAT included). Below this amount, the handling and shipping costs would be too high and we cannot serve you.
Q: What is the return period?
A: All our products have the highest quality guarantee. If any item arrives defective, we will take care of the return and exchange at no cost. If you are not satisfied, you have 14 days to request a refund.
